Take care of your guests

Good communication before, during and after a booking leads to great reviews.

3 min readFor all providers

Reply quickly

Guests can message you from your listing before and after they book. The Messages tab shows a badge when a guest is waiting for your reply.

Confirm the details

A short message a day or two before the booking sets the tone.

  • Where to meet, or the address you'll travel to.
  • What to bring or wear.
  • Any dietary, access or other needs.

After the booking

Once a booking is over, guests can leave a review and you can review your guests. Thank people for coming, and use feedback to improve your listing.

All guides