Safety, cancellations and policies

How cancellation policies work and a few habits that keep you and your guests safe.

4 min readFor all providers

Cancellation policies

Each listing has one of three policies. Guests see it before they book.

  • Flexible: full refund when guests cancel at least 24 hours before.
  • Moderate: full refund when guests cancel at least 5 days before.
  • Strict: 50% refund when guests cancel at least 7 days before.

Keep everything on Gathra

Take payments and keep conversations on Gathra. It keeps a clear record for you and your guests if a question comes up later.

Know your local rules

Depending on where you are and what you offer, you may need permits, licences or insurance. Check the rules that apply to you before you host.

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